- Brand Name: RAXKO
- Origin: Mainland China
- High Definition: 2.0 Megapixels
- Supported Operating Systems: No
- Lens (mm): 2MM
- Style: PT Camera
- Connectivity: WiFi
- Certification: CE,FCC,RoHS
















Specifications:
Image sensor: 2.0M HD CMOS
Pan or tilt rotation: Pan 355° , Tilt 45°
Lens: 3.6mm
Resolution: 1920 * 1080P
Video compression: H.264 / MJPEG
Frame rate: 30fps
Audio compression: G.711A
Audio input: built-in microphone -58dB
Audio output: built-in speaker
Trigger alarm: motion detection
Wifi : only support 2.4g wifi,not support 5g
Memory: Max up to 128G TF card
Power supply: DC5V / 1A~2A
Working environment: temperature: 0℃ ~ 55 ℃
Frequently asked questions:
1、Can’t add the device?
A、Please make sure the camera has been reset. Press the Reset button until hear the prompt tone
B、Only support 2.4GHZ Wi-Fi, if your Wi-Fi router is 5GHZ, please switch to 2.4/5GHZ dual mode.
C、Please turn on the GPS service before adding the device on the Android mobile phone . After installation is complete, you will be asked to turn on GPS service when you use the app at the first time, if you choose not to turn on the GPS service, please uninstall and reinstall the app again
D、Please confirm the camera wasn’t binding by the other account.
There are four voice prompts in the progress
(1)“Please configure camera by scanning code or AP hot spot”
(2)Select your Wi-Fi and login with your password, after the device makes a noise like “beep” you will hear this “Please wait for Wi-Fi connecting”.
(3)“Please wait for internet connecting” after getting the Internet ip address.
(4)“Internet connected welcome to use cloud camera”
A、If you can’t go to the second step, please check your Wi-Fi channel is not hidden, and the Wi-Fi router can’t be so far from the camera. If this way doesn’t work, please scan the QR code to add the camera.
B、If you can’t go to the third step, please reduce the number of the Wi-Fi users, and delete the special characters of your Wi-Fi password.
C、If you can’t go to the forth step, please try again, if it still doesn’t work, please contact the seller.
2、Why does it have a interval while the video is recording to the TF card
The size of the video file is limited. Once the video size close to the critical value, the video file will be created and the next video will continue to be recorded, there is a interval but so short.
3、The TF card can’t be identified?
Please check the TF card if it meets the quality requirements, when the Wi-Fi signal is not good, it also can’t be identified.
4、The video recording timeline is blank after the cloud service expired.
The video can’t be replayed after cloud service expired, if there is no TF card in the camera, the video can’t be recorded.
If the TF card is always working, but the video files disappeared, please check the Check TF card state, if it is normal in the App but no video has been recorded, please format the TF card. If it still doesn’t work, please get a new TF card and try again.
5、Why I can’t get the notifications on my phone?
Make sure the App get the message pushing rights
Otherwise, when you are watching the real-time video in the App, there is no warning notifications, because it’s unnecessary to send notifications when you are watching the video online.
Advanced message push system, the warning notifications won’t be pushed to your phone all the time but it will record all the messages and videos.
6、Camera disconnect?
Please check the power and the Internet then restart the camera. If this way doesn’t work please remove the camera and add it again in the App.
7、Circle in the video, video runs slowly?
Circle in the video means it’s still loading, please check your network environment.
8、How do the other people watch the video?
Share the App account with the other people.
9、How many people can use the account simultaneously.
There is no theoretical limit.
10、Why adding camera to another account would fail??
One camera one account, if the other account needs to add the camera, please remove the camera in the current device.
11、How can I get my camera connected to the other Wi-Fi.
Two ways:
A:When you need to change to another Wi-Fi without moving the place.
Parameter setting >> Wi-Fi Network >> select the Wi-Fi
B: When the camera is moved to another place, please start the camera, you will see the
“Device disconnected” on the main page, and then click “TROUBLESHOOT” to connect
to the Wi-Fi again.
Payment:
•Payment must be made within 3 days when order placed.
•If you have a problem with payment,please contact with us or the customer service of Aliexpress.
Shipping:
•We will ship package in 2-3 business days after payment clear.
•We can't control service transit time, this information is provided by the carrier and excludes weekends and holidays. so please give us an opportunity to check package for you .
•SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays.Transit times may vary, especially during the holiday season.
•If you have not received your shipment within 60 days from payment, please contact with us. We will track the shipment and give a reply to you as soon as possible. Our goal is customer satisfaction!
Warranty:
•1 Years replacement warranty.
•We benefit for all item sale. If you need help and have any other question , please feel free to contact us .
•Return is not accepted if you change your mind or purchased the wrong item.
•Buyer is responsible for return shipping costs and insurance.
•Shipping/Handling/Insurance costs are not refundable.
Feedback:
•Your Positive feedback and all 5 stars are important to us which encourage us to do better and support best service and good product for all clients .Thanks in advance for you leaving positive feedback and 5 stars.
•Our aim is we don't feel Satisfaction until you satisfied with our product and service .
•Please don't leave negative feedback and low score, because that won't solve problems. Please give us an opportunity to service you again .
Contact Us
•Hours of Operation – We are open Monday through Friday 9:00am – 6:00pm. If you mail us a question after business hours, we will do our best to answer your question. If not, we will get back to you on the following business day.
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